RoGallery Auctions FAQs

 


 

Quick Links
Buying at Auction
Selling at Auction
About Live Auctions
About Timed Auctions
Bidding in Live / Timed Auctions
Registration for Live Auctions
Absentee & Phone Bidding in Live Auctions
Condition Reports & Inspection
About Buyers Premiums
Taxes
Terms & Conditions
Password Lost
System Requirement / Tech Support
Winning: Shipping, Packing, & Framing
Contact Information

Useful Links: Log-In | Absentee & Phone Bid Form | Terms & Conditions | Contact Us

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What is RoGallery.com Auctions?
RoGallery.com Auctions is a new online auction system that allows live and timed internet bidding in our sales for bidders around the world. You may place real-time or leave absentee bids on items in our auctions from the convenience of your home, office, cafe, or anywhere around the world! -- Coming soon to your smartphone!

How do I participate and buy items in RoGallery.com Auctions?
You must sign-up with our website to begin bidding in our auctions. It's free and easy to sign-up. All of the information entered on our server is secure and confidential. If you already have set up an account, log-in now to begin bidding!

How do I sell with RoGallery.com Auctions?
If you are interested in selling or listing items in our auctions, please e-mail us a photograph of your item and include the medium, size, contact information, and price for reply. Please send images no larger than 500k. If you cannot send an e-mail, please send a printed photograph of your item including the details above and include your complete contact information for reply. We purchase or offer consignment for artworks from estates, galleries, corporate collections, and private treaty deals. Please note: we do not return mailed photographs.

What is a Live Auction?
Live Auctions are auctions run by an auctioneer taking bids in real-time with floor, phone, absentee, and online bidding. Our Live auctions are the same concept as going to an auction house to bid on items only you can place your bids with a click of the mouse. You can save time, gas and money and still experience the same excitement as bidding in person.

What is a Timed Auction?
Timed Auctions are what have become popularized on the internet with sites such as eBay, lots are offered for a finite period of time allowing the item to sell to the highest bidder when time runs out.
There are three varieties of Timed Auction listings here; Auction, Fixed Price listing and Best Offer listings.

What should I bid in Timed & Live auctions?
Please keep in mind that most items are sold subject to a reserve. Your bid should be the largest amount you are willing to bid in the saleroom. Our staff will attempt to execute your bid at the lowest possible amount as determined by the reserve and competing bids for that lot. Also bear in mind that, on top of the successful bid amount, the buyer will also pay a Buyer's Premium and any applicable sales tax. Any shipping costs will also be the buyer's responsibility. If your bid is not a standard bidding increment, our Bid Department may contact you to change or adjust your bid to the next lower standard increment.

How can I register for a Live Auction?
To register for a live sale, go to the live auction home page, go to the row of the auction you would like to register for and under registration, click "Not Registered." That will bring you to the information page for the auction and at the top left click "Register to Bid!" The site will ask you to confirm your shipping information and once confirmed you will be registered for the live auction. You will receive a confirmation e-mail confirming your registration. You can now place absentee bids on items in the sale and watch the sale live online and place bids live on the date and time it is set to begin.

How can I place an Absentee Bid in a Live Auction? Phone bid?
RoGallery.com Auctions also allows you to leave absentee bids even if you cannot attend the sale live online. Just register for the sale and browse the catalog. When you find the lot you are seeking, place your maximum bid for each and voila! You're free to go out to lunch. No worries, the system will automatically place bids for you against other bidders (and the reserve) up to your max bid. Absentee bids can be placed at any time up until the moment the lot goes live. (Even if the sale has already started!)

If you are having computer troubles or prefer to write-in your bids, please use our absentee and phone bid form. Please use this form if you would like to place a phone bid, this means that we will call you when your lot is up for sale and you can bid live on the telephone as the auction is running live. Please Fax the form to us at (+1)718.937.1206.

How can I receive a condition report or inspect the artwork in person prior to purchase?
You may contact us (Include your name, auction title, lot number(s), and your email address) for additional information and to request a condition report. A condition report is a written description of condition of the item prepared as a service to prospective bidders upon request and in accordance with the Terms and Conditions of Sale. Since property may be stored offsite, condition reports and information may not be available the same day as request. To view and inspect artworks prior to the day of the sale in person, contact us to make an appointment and to ensure we will have the piece ready for your inspection.

What is a buyer's premium? What are RoGallery.com Auctions' buyer's premiums?
A Buyer's Premium is a percentage that is added to the hammer price of a lot to calculate the final sales price. For example, if the buyer's premium is 20% and an item sells for $100 the total price would be $120 for the item ($100 + $20). Shipping/Packing costs and any applicable taxes are separate and additional. This percentage covers the cost of services that are essential to successful auctioning of fine art, antiques and other unique collectibles especially the works from private collections.

What are the taxes for purchases?
Only on deliveries and pick-ups in the state of New York do we have to collect taxes. RoGallery.com does not collect taxes for international buyers.
All international buyer's should check with their local tax authority to find the rates they may be charged upon receipt of their goods.

What are the terms of a sale?
Please read our terms and conditions prior to bidding, by registering for our website you agree to the terms and conditions of the sale.

Forgot your password?
Click here to have your password sent to your email.

What are the system requirements? How do I contact Tech Support?
The requirements are minimal. You must have a computer with an internet browser and a reliable internet connection.
There are no downloads or scripts to run. The system runs on any platform Mac or PC and Internet browser (Firefox, IE, Safari, etc). If you are having troubles, please contact us at (+1)718.937.0901 or 800.888.1063 and we will assist you.

I have won an artwork, how does shipping and packing work? Can I have my artwork framed?
RoGallery.com provides complete shipping and packing services for all items we sell. All items are professionally and customed packed in-house and shipped using UPS, Fedex, SchenkerUSA or Professional Art Moving/Transportation (for special deliveries). If you would like a shipping estimate please contact us and we'll get back to you with an accurate quote.

If you would like your artwork framed, we have an in-house framing department that would love to frame your artwork to your specifications. After the sale has ended, please contact us with specifications and we'll let you know of the cost. We are experienced framers and use archival/museum quality materials that will ensure both that your artwork is beautiful and also remain beautiful for a very long time.

Share your thoughts with us about RoGallery.com Auctions:
Take our Survey

Please contact us with any unanswered questions:
Call Us: (+1)718.937.0901 or 800.888.1063 or Email: art@rogallery.com

Click Here to Begin Bidding in RoGallery.com Auctions!

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Phone: 800.888.1063 or 718.937.0901 - Fax: 718.937.1206 - Email: art@rogallery.com
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